Current Webinars Offered
Before registering for the Philips Learning Center, please read these instructions.
Mid-Atlantic PANDA Sessions I & II
Prof. Sheryl Syme
Course Description: Mid-Atlantic Prevent Abuse and Neglect Through Dental Awareness is a continuing education course designed to educate dentists, dental hygienists, dental assistants and others about the problems of child abuse and neglect, domestic violence, elder abuse and neglect, and human trafficking. This course aims to teach dental and other health care professionals to recognize the indicators of abuse and neglect and inform them of their legal and ethical responsibilities in reporting and referring victims. Abuse and neglect are an ever-increasing problem in today’s society. Dental professionals are frequently the first health care professional to render treatment to a maltreated individual, yet make few reports. The more education you receive, the more likely you are to recognize and report. Early recognition with timely reporting and referrals to appropriate agencies can help prevent more significant health consequences and even death in maltreated individuals.
ALERT: After completing webinar, return to the course module page to take assessment test and receive your CE certificate.
Zero Tolerance For The Bloody Prophy & What To Do About It
Karen Davis, RDH, BSDH, RDHMP
Course Description: All dental hygienists and dentists involved in providing prophylaxis have experienced, “the bloody prophy”. In fact, across the country today bloody prophys are being provided, and patients sent out the door with an appointment to provide this same service again in six more months! Given compelling research that reveals a strong mouth-body connection to overall health, clinicians should develop a zero tolerance for providing ongoing bloody prophys. This course examines the reality surrounding making a conversion from prophylaxis to therapeutic care for existing patients along with the scientific, clinical and business rationale for doing so.
Participants will learn: How to distinguish between preventive and therapeutic treatmentHow the incidence of periodontal diseases should impact clinical servicesHow biofilm infections becomes a ‘game changer’ for the patient’s careWhat to say to bloody prophy patients, scheduled for routine cleanings and how to treat their diseaseWhy team continuity is vital to successful shifts in current proceduresHow healthier patients can lead to healthier profits
ALERT: After completing webinar, return to the course module page to take assessment test and receive your CE certificate.
You Are The Expert: PART I – Using C.S.I. (Clinical Screening Investigations) To Build Value for Case Acceptance
Kimberly Miller, RDH, BSDH, RDHMP
Course Description: Do you find that patients often undervalue the services provided during a comprehensive exam or dental hygiene visit? Are you challenged with time management when trying to collect the essential data needed to prepare a comprehensive treatment plan? You are not alone; this course will provide you with step-by-step guidelines and protocols to expedite three of the five screenings needed for every dental patient to ensure comprehensive care.
Valuable tips like verbal skills, body language and handling patient objections will be featured.
Equip the clinician with consistent reproducible screening protocolsUnderstand the rationale behind each screeningIncrease the use of high impact language for improved case acceptanceExceed the patient’s expectations and increase the patient’s perceived value
Each of these You Are The Expert programs stands alone based on its content. The participants of all three courses will notice how the data builds from one screening to the next providing the clinician with a “big picture” in only a few short minutes. Experience the benefits of adding this new dimension to your clinical standards by including these five Clinical Screening Investigations for your patients. Those benefits include: fewer cancellations, increased referrals, greater patient value and increased case acceptance, to name just a few.
ALERT: After completing webinar, return to the course module page to take assessment test and receive your CE certificate.
You Are The Expert: PART II – Using C.S.I. (Clinical Screening Investigations) For Exceptional Patient Care
Kimberly Miller, RDH, BSDH, RDHMP
Course Description: Part II of You Are The Expert features techniques and verbal skills specifically designed to address patient concerns with restorative aesthetic treatment considerations. While applicable to all team members, those sitting chairside will learn to comfortably discuss treatment options, handle insurance questions and build value for comprehensive care. These verbal skills are essential to all of today’s Dental Professionals.
Course Objectives: Equip the clinician with a consistent reproducible screening protocol for restorative and aesthetic needsUtilize the intra oral camera with good time management at each visit to reinforce or initiate restorative / aesthetic conversationsLearn verbal skills to assist with case presentation and comfortably handle patient objections to treatment
Each of these You Are The Expert programs stands alone based on its content. The participants of all three courses will notice how the data builds from one screening to the next providing the clinician with a “big picture” in only a few short minutes. Experience the benefits of adding this new dimension to your clinical standards by including these five Clinical Screening Investigations for your patients. Those benefits include: fewer cancellations, increased referrals, greater patient value and increased case acceptance, to name just a few.
ALERT: After completing webinar, return to the course module page to take assessment test and receive your CE certificate.
You Are The Expert: PART III – Using C.S.I. (Clinical Screening Investigations) For Exceptional Patient Care
Kimberly Miller, RDH, BSDH, RDHMP
Course Description: Part III of You Are The Expert singles out the periodontal screening. While a comprehensive periodontal charting should be completed once per year, how often and in what way should our patients be screened for periodontal disease and its complications? This program outlines a step-by-step protocol for a brief periodontal assessment including tissue response and the verbal skills to effectively communicate the importance of this screening and the significance of the results.
Course Objectives: Equip the clinician with a consistent reproducible screening protocol for periodontal disease activityUtilize the intra-oral camera with good time management at each visit to demonstrate disease activityLearn verbal skills to begin to transition patients from continuing care to the appropriate periodontal treatment
Each of these You Are The Expert programs stands alone based on its content. The participants of all three courses will notice how the data builds from one screening to the next providing the clinician with a “big picture” in only a few short minutes. Experience the benefits of adding this new dimension to your clinical standards by including these five Clinical Screening Investigations for your patients. Those benefits include: fewer cancellations, increased referrals, greater patient value and increased case acceptance, to name just a few.
ALERT: After completing webinar, return to the course module page to take assessment test and receive your CE certificate.
